3-5 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Ltd, collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Emily Salf, Director of Lumi Gemstones Ltd, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
Emily Salf, Jasmine Cottage, Sutton Cum Lound, DN22 8PT
All necklace chains are 18”
All bracelets are between 7 inches - 7.5 inches
Here at Lumi Gemstones, we pride ourselves on wrapping your items well & making sure they still feel like a gift to yourself, whilst also keeping the planet in mind.
We limit our bubble wrap usage, whilst ensuring your products are safe (on more delicate items, the bubble wrap usage will be higher), we re-use packaging from our supplier orders whilst still maintaining a high level of presentation, we use recyclable tissue paper, 100% recyclable plastic shipping bags & cardboard boxes.
If you have a query about how your order will be packaged, please contact us!
We don’t offer a gift wrapping service at this time.
I love to allow our customers to choose their crystals, this is why we list as many specimens as possible individually, so that you can see individual crystals & choose the one you are most drawn to.
Unfortunately, due to high quantities of stock of certain items, such as raw crystals & tumblestones, I am not able to offer this option. We do not take requests on this items either, such as ‘a deep blue one’ or ‘a large light purple’ for instance, so please don’t be disappointed if your crystal isn’t exactly as requested.
Crystals are created by Mother Nature, & due to this they vary from piece to piece in colour, size & shape. I photograph as many different angles on our stock as possible, to give you the best view prior to ordering.