The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Ltd, collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Emily Salf, Director of Lumi Gemstones Ltd, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at:
Emily Salf, Jasmine Cottage, Sutton Cum Lound, DN22 8PT
All necklace chains are 18”
All bracelets are between 7cm - 7.5cm
Here at Lumi Gemstones, we pride ourselves on wrapping your items well & making sure they still feel like a gift to yourself, whilst also keeping the planet in mind.
We limit our bubble wrap usage, whilst ensuring your products are safe (on more delicate items, the bubble wrap usage will be higher), we re-use packaging from our supplier orders whilst still maintaining a high level of presentation, we use recyclable tissue paper, 100% recyclable plastic shipping bags & cardboard boxes.
If you have a query about how your order will be packaged, please contact us!
We don’t offer a gift wrapping service at this time.
I love to allow our customers to choose their crystals, this is why we list as many specimens as possible individually, so that you can see individual crystals & choose the one you are most drawn to.
Unfortunately, due to high quantities of stock of certain items, such as raw crystals & tumblestones, I am not able to offer this option. We do not take requests on this items either, such as ‘a deep blue one’ or ‘a large light purple’ for instance, so please don’t be disappointed if your crystal isn’t exactly as requested.
Crystals are created by Mother Nature, & due to this they vary from piece to piece in colour, size & shape. I photograph as many different angles on our stock as possible, to give you the best view prior to ordering.
Unfortunately we can’t be held liable for courier delivery delays & unless agreed otherwise, no postage fee will be refunded for delays.
If your item is ‘lost in the post’ or uncollected from your sorting office, it will be returned to us. If this is the case, we will be in touch with you. Another postage fee will need to be paid before we re-dispatch your parcel, alternatively we can create a credit note for your order (excluding delivery fee) & you can spend this on the shop within 12 months. Unless your item is returned to us within 30 days, you won’t qualify for a refund.
If your item is damaged in the post, please get in touch straight away. We will need specific photographs of the packaging, along with the damaged item. We request these photographs in order for us to make a claim with the courier & receive a refund. We would not be able to offer a refund or send an alternative/replacement if we do not receive photographs, as this prevents us from claiming successfully.
In some cases we would ask for the item to be returned (we would refund you for delivery costs), this is for further investigation or to send to our suppliers so they can conduct an investigation (item dependant).
We aim to work together throughout this process, & come to a solution as soon as possible for you.
We use a variety of couriers. Our most popular is Royal Mail.
All orders are shipped with a fully tracked service .
- Standard delivery option: Tracked Royal Mail 48 - estimated delivery time of 2 working days, but can take 3-5 working days, or longer during busy periods.
- Royal Mail 24 delivery option: fully tracked, estimated delivery time of 1 working day, but can take 1-3 working days, or longer during busy periods.
- Special delivery option: fully tracked, estimated delivery time of 1-2 working days, guaranteed before 1pm on the 2nd working day
All international parcels are sent on a fully tracked & signed for service.
We accept returns for all jewellery items apart from earrings, this is due to health & safety legislation. We will only accept a return of earrings if the item has arrived & is faulty. Customers must contact us within 14 days of receiving the item to discuss the fault.
We do NOT ship with Delivery Duty Paid (DDP). This means that depending what country you are in & the cost of your order, you may be liable to pay import duty. This is charged at the rate of your country & only applies to goods valued higher than your country’s threshold. This can be found easily online, so you can calculate prior to ordering/receiving your goods.
We ship with Delivery At Place (DAP) which means that our customers are liable to pay any import duty & complete any paperwork requested from their couriers.
On Etsy, for some countries, you are now able to pay tax at the check out, which means you will not be charged again when customs receive your parcel.
We take no responsibility for any import charges.
We do not refund for any unclaimed, rejected international parcels unless we are at fault. We still offer refunds for international parcels if our returns process is followed (contact us within 14 days, & return to us within 30 days). We do not refund for unexpected, unapproved international parcels. If an international has been received back with us, we will contact you & ask if you want the parcel re-sending at your cost, or if you want a credit note issuing (this excludes shipping costs).
If an order is unclaimed in an EU country & is returned due to this, or is returned for ANY reason & there is an import duty payment outstanding, this payment will be deducted from any refund or credit note you are entitled to.
Company number: 12781633
VAT ID: GB370615311